Return policy
The Owner undertakes to comply with the regulations regarding the Protection of Personal Data and to respect the privacy of Users. The objective is to offer the best service to the User and for this it is necessary to process their personal data.
Last update: August 9th, 2023
1.- Right of withdrawal, returns and refunds
1.1.- Right of withdrawal
You can cancel your order at any time and without any cost as long as you communicate it before the order has been made available to the carrier for shipment.
If the amount of the requested product had already been charged before the cancellation, the refund period will be up to 14 calendar days from when the Service has been informed of the decision to cancel the order.
To exercise the right of withdrawal, you will have 14 natural days from the day you received the order and you must notify us at Plaza Mayor, 2, 1º, CP 07002, Palma, Illes Balears, Spain. You can also do it by email at jalemany@sempervivens.com
In any case, you must notify us of your decision in a manner that allows us to verify that the products have been purchased in our store and that the period to withdraw from the contract is still valid.
Although it is not mandatory, you can use the withdrawal form that we provide in the Annex at the end of our Terms of Use and Sale.
If you exercise your right of withdrawal, we will return all payments received, including delivery costs where applicable, within a maximum of 14 calendar days from the date on which you inform us of your decision, as long as we have previously received the goods. or you have presented proof of its shipment, depending on which condition is met first. In any case, the direct costs of returning the goods must be assumed by you.
We will make said refund using the same payment method that you used for the initial transaction, unless you expressly indicate otherwise.
1.2.- Returns and commercial guarantee
As a seller, the Service will be responsible for any lack of conformity that appears within a period of three years from delivery in the case of goods or two years in the case of digital content or services. In such cases, the consumer and user may choose between demanding a reparation (in the event that the goods are susceptible to repair) or replacing the product, unless one of these two options is objectively impossible or disproportionate.
If the expenses involved in the repair or replacement make either of the two impossible, in relation to the value of the product, a price reduction will be offered.
To exercise this right, the consumer and user must inform the seller of the lack of conformity, taking into account the moment from which they became aware of it and it must always be taken into account that the lack of conformity that they allege and the moment in which the claim must be compatible with the nature of the product or service.
The exercise of this right will be free for the consumer. For more information or to exercise your right, contact us at jalemany@sempervivens.com
Once the request has been confirmed, and in the case of a product, the carrier will contact you to specify the day and time of collection, without additional charges.
On the other hand, if by mistake a product other than the one requested was delivered to you, please notify us in jalemany@sempervivens.com and the correct product will be delivered to you, picking up the first one, at no additional charge to you.